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backup code for transaction

  • January 17, 2026
  • 1 reply
  • 13 views
P

please can you send me my back up code cuz right now send code for number is getting error and i want to top up right now please send it to my email 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 18, 2026

Hi polyVioletstory324,
 

 I'm sorry to hear about the issue with your Razer account OTP. Please follow the steps provided below and try again after 15 minutes:

1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your machine or device.
3. Sign out and Sign in to your Razer Gold Account
4. Clear browsing history, including cache files and cookies
5. Try purchasing using a private browser in the Private or Incognito mode.

If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, send me a PM your case ID number so I can call their attention to your concern. Have a good one!

 

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