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Question

Backup codes

  • August 22, 2026
  • 1 reply
  • 7 views

I lost my backup codes and need to recover a new one 

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1 Reply

Razer.Aero
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  • Razer Support
  • August 22, 2026

Hi Mufasa1255,

Did you happen to change your phone number or email? We don’t have access to your account backup code, but I can assist you in resetting your account OTP if that helps. Please  PM me with the following information for account verification:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.