For any issues with your Razer Gold, please create a ticket or contact customer service via Live Chat. Make sure to provide them with the following information:
1. Everything has to be a separate image. 2. Do not stack the gift card and receipt. 3. Do not blur or mark on the gift card and receipt. 4. Kindly change the file size to a smaller size. 5. Kindly ensure that the images are clear and show all four corners.
If you need further assistance, please PM me your ticket number so I can alert the assigned team. All the best!