Barracuda X bluetooth not working

Just questioning how the Barracuda X connects with Bluetooth, as it is plastered that the device has Bluetooth connectivity, and nothing I try works with connecting the device to any phone, macbook etc. The triple tap to enable Bluetooth doesn’t work, the hold for 5 seconds to enable Bluetooth, doesn’t work, and everything else I try does not work with enabling Bluetooth (doesn’t show up on phone Bluetooth, and also doesn’t show up on Razer Audio)