Hello, I bought a Barracuda X 2021 a month ago and I was very happy with it until recently it just suddenly stopped working.
I came back and booted up my pc to find that my headset wasn't working. The blue connection dot lights up without blinking so I guess it connects to the dongle but it doesn't play the beep boop sound it makes when powered up or down. So it doesn't work with the pc. I tested it with my phone as well and no luck there either.
I reinstalled my audio drivers and even tried the Razer Headset Pairing Utility but it keeps telling me to power down the headset despite it being turned off. So I guess the dongle is broken. It also doesn't recognize the dongle being plugged in unless I use the USB-A adapter with it.
In hopes of this being a software issue: is there any way to fix this? If not I am just going to send it to the service.
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Did you check in the device manager if the dongle's driver was detected? If it's detected, try to reinstall the driver and plug the dongle into a different USB port. If that didn't work, PM me the serial number so I can validate its model and look for other steps to help you address the connection issue of your device.
*Thread locked to curb conversation to PM.
*Thread locked to curb conversation to PM.
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