Hello, I have been using the Razer Barracuda X for at least about 3 years and have never had any issues until now. I was using the headphones normally on my computer when, at one point, I got up to grab something from another room and the headphones disconnected (which is strange because I’ve done this thousands of times and the signal would even reach farther rooms). When I came back, I found that they wouldn’t reconnect to the PC, and the PC no longer recognizes the headset’s dongle (the dongle has always been in the same place and I hadn’t moved or touched it at all).
I went into the Windows Device Manager and saw that the USB connection of the dongle (which is using a Type A to Type C adapter) shows a “descriptor request failed” error. I would like to know if there is any way to fix this, because I can’t use the headphones wirelessly. They do work perfectly when I connect them with the jack cable—I can hear audio—but I can’t use the microphone that way. The issue seems to be with the dongle.
Best regards.
