Barracuda X on PS5 | Razer Insider

Hi there.

I recently bought a 2021 Barracuda X. I’m facing issue regarding the headset when use with PS5 -

1. Overall headset volume is low when connected to PS5 wirelessly via the USB-C dongle. I have maxed out the volume both on my PS5 & headset. I cant seem to be able to adjust any further. However, audio volume is quite normal / loud when connected to DualSense via audio cable / jack.

2. Chat / game audio balance level is greyed out, & I cant do any adjustment to it. Any help with this please?

The Barracuda works great with my laptop, Switch & Xbox, but somehow seems to have the above problem only on PS5.

Any help with the above please? Thanks!!

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Were you able to adjust the audio through in-game settings? Try the steps here to resolve audio issues while using your headset with a gaming console. If you have questions, feel free to check our self-help page or PM me anytime should you need further assistance.

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