base of my chair broke, welds didnt hold

Hi BigDaawwwgggg,

I’ve responded to your PM. Please help me answer the following questions below for documentation:

• What exactly happened?
• Was there any incident that occurred before the issue occurred?
• What activities were you doing before the issue occurred?
• Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video showing a clear vision of the issue for reporting purposes. Please upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us. Please fill in the following so I can initiate a case on your behalf:

Product Name: Razer Enki X
Product Code/Number: 
Product serial number:
Full name:
Email:
Mobile/Phone Number:
Street Address:
City:
State:
Postal Code:
Country:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

*Thread locked to curb conversation to PM.