I recently purchased the Base Station V2 and since connecting it to my computer every few minutes the Base disconnects (makes a disconnect sound) and then reconnects. I also have a Razer Baskalisk Mouse/Base and a Cynosa Chroma keyboard and have never had any issues with those devices. When the base station disconnects it refreshes my other devices and restarts the RBG on those devices.
I have tried unplugging, restarting computer and plugging back in after restart - did not fix
I have tried plugging in the base station into other USB ports on my motherboard - did not fix
The only thing I have found as a workaround is to shut down all Razer software. This is not a preferred solution since my devices do not work correctly unless Razer software is running and the RGB goes back to stock rainbow/color cycle.
Is this a known issue? Anything I can do to fix?
Same issue here, faulty product is faulty and they should offer free upgrades when they release the v3.
My current workaround is a USB extension cable that I gaff taped to the connection and keep coiled + wrapped up behind my desk.
I struggle with the same issue, however it has never disconnected while I am in-game. It disconnected by keyboarddddddddddddddddd 5 timesssssssssssssssss while writing this very posttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt. I give up deleting them because it will delllllllllllllllllete the whole thhhhhhhhhhhhhhhhhing.
Userlevel 1
unfortunately same situation as ours. ask for replacement units as long as you finally have one working.
those units are clearly wayyyyy too much faulty, I don’t understand why, after all those issues, they could not update the whole stocks everywhere. It is a joke
I just bought the Base Station V2, like just… plugged it into my PC and it just keeps disconnecting. This is ridiculous.
Userlevel 1
it is clearly the product itself. Razer had to send me 2 consecutive replacement unit to have one finally working fine. Yes there is a bad batch and if yours is impacted you have to ask for a replacement as long as you finally have a « new » one
I have the same issue. I ordered one and found out where the cable connects to the back of the base station was loose. Just wiggling it made it connect and disconnect. The one I have now seems to disconnect and reconnect if I wiggle the usb connector, not sure why. All my logitech devices and even my razer speakers work fine. Seems to be just a faulty product.
Userlevel 1
Exact same problem with mine. Razer sent me a new one and I have the exact same issue ! is that a joke ?
same happened to me, i thought it was my usb ports that were mal functioning but every other usb device works good, i purchased a new base and same issues happening, disconnecting and connecting, when i turn on my computer the stand will not turn on, base sucks.
Same. Very annoying, currently it is disconnected and used just as pice of metal stand
I have the same problem and I’m close to trashing it. It’s extremely frustrating and annoying.
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