I have basilisk ultimate. My dongle seems to be defective it keep deconnect and reconnect to my computer, I also tried it on my laptop, but I’m experiencing the same problem. I can’t find any dongle on the websites or other online shops. It seems to be out of stock everyware. How can i fix this without having to buy a new mouse.
Thank you!
Hey there,
I understand that your Razer Basilisk Ultimate dongle keeps disconnecting and reconnecting to your computer, and that the same issue occurs on your laptop. To help isolate the issue, could you please confirm if the mouse work normally when connected via a USB cable?
Please try these additional troubleshooting steps below to help resolve the issue.
Power is important. Make sure your mouse is fully charged.
Switch it ON. Make sure wireless mode is ON or the mouse is switched to the correct wireless mode.
Verify Windows is up to date.
Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.
Update the firmware on your mouse if it is on the list.
Download and run the Pairing Utility for your mouse. If your device is not listed, skip this step.
Check if a software is causing the issue by closing all Razer apps and software.
If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number so I can check its details in our system and assist you further. Thank you!
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