Basilisk Ultimate Hyperspeed Mouse w/ Charging Dock Won't charge | Razer Insider
Skip to main content

Basilisk Ultimate Hyperspeed Mouse w/ Charging Dock Won't charge

  • January 23, 2022
  • 1 reply
  • 16 views

Brand new yesterday and it won't charge with dock or usb cable. Synapse software installed fine, all effects work as they should but software says it's charging and so recognizes when it's on it's base or plugged in but no joy and now it's almost dead.
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Have you tried to connect the cable directly to the mouse to check if the mouse works on a wired connection? Sometimes this happens if the mouse driver isn't updated. Let's reinstall your mouse driver by following the steps on this page to update your mouse driver. Should the issue persists, PM me the mouse's serial number. I can use that to check for another possible fix. *Thread locked to curb the conversation to PMs.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings