Basilisk ultimate keeps disconnecting and connecting (power setting to 0) | Razer Insider
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Basilisk ultimate keeps disconnecting and connecting (power setting to 0)

  • February 4, 2026
  • 1 reply
  • 12 views

Averyoldman

Hello all,

 

Last year I’ve purchased one of the supposed finest Razor mouses on the market, all was fine till a few weeks ago I got a problem. THe Basilisk Ultimate kept disconnecting and connecting in loops of around 2 seconds, no cause it just started to do this. I looked online like most would and found that it is a problem with the power setting most likely which has the bug that it is set to 0 minutes. But because in my case the dis/connect is so short and quick there is not enough time to change the setting of the mouse in Synapse and even when I’m fast enough the mouse is already lost it’s connection for the software to register the new power setting.

 

Is there a fix for this? As I paid way too much already for this mouse as it was supposed to be the best of the best and this obviously looks like a firmware or in short a Razor caused problem. and I do not see any other resolution but to go back to my el cheapo mouse from logitec which works better than the almost 300 Euro mouse… This is a bit of a dent in the image I had for Razor mouse, so if this is not resloved never again a Razor...

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1 Reply

Razer.Aero
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  • Razer Support
  • February 4, 2026

Hi Averyoldman,

I'm sorry to hear about the trouble with your Razer Basilisk Ultimate. Let's see if we can sort this out. Let's see if we can sort this out. Make sure your USB dongle is plugged directly into your PC, and there's nothing blocking the signal between the dongle and the mouse. It might also help to download the pairing utility from Razer's website and give that a shot. If the problem continues, please send me a PM with your mouse's serial number and proof of purchase to verify your warranty. Thank you for your cooperation!


​​​*Thread locked to curb the conversation to PMs.