Basilisk V3 disconnecting when not detecting surface

This exact thing is happening to me right now and I NEED help asap

This just started happening to me as well. It started with the RGB light configuration changing to a different color when lifted then slowly went to disconnecting when lifted or when there is nothing covering the sensor as described in the main post.

Any news on how to fix this? The mouse functions without issues as long as the sensor is covered.

Have had this problem for a week now, still haven’t found any solutions… it also randomly stops working and only starts working again when the mouse is disconnected and connected again 

I have the exact same problem. Started around year ago. Still haven't found a solution to it. Really great mouse, doesn’t want to throw it away because of this banal problem. Please, help!

This happened to me day 1, about a year ago or more - I thought I could look into it and save me the return, but I should have! It was my spare so I never really used it, never thought much about it. But now that I need it it’s pretty much USELESS because of this driver issue! RAZER should probably recall the batch!!

Im having the same issue with my deathadder v3

Hello NahtA! I believe I may of found the answer to your question. I have the Razer Basilisk Pro 35K and I kept on running into your exact problem. I went into the Synapse software and went to my mouse. In my device page I found a calibration tab. When I looked at it I found a setting called Smart Tracking. I found out this setting allows you to change how far the mouse needs to be lifted off the mouse pad for it to stop working and how close the mouse needs to get to detect the mouse pad again when putting it back down. If you enable Smart Tracking you will then be able to change these settings. I put them both to High so that my mouse will still work even when lifted slightly off the pad. This is super helpful for me because if I am in an intense game or something with a lot of movement the mouse will not cut out on me if I slightly take it off the pad. I really hope this works for you or anyone else that runs into a similar problem. Thank you for reading.

-Ty