Basilisk V3 Pro 2.4 ghz mode not working | Razer Insider
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Question

Basilisk V3 Pro 2.4 ghz mode not working

  • January 27, 2026
  • 1 reply
  • 11 views
G

My wireless capabilities on this model have stopped working. How can I get a replacement under warranty?

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • January 27, 2026

    Hi GMONEYBIH,

    I understand you're experiencing issues with the 2.4 GHz wireless mode on your Razer Basilisk V3 Pro. Please PM me with your mouse serial number and proof of purchase for warranty validation. I’d appreciate it if you could share a list of the troubleshooting steps you’ve tried so far so I can scratch them off my list. Thanks!

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