BASILISK V3 PRO & MOUSE DOCK PRO charging issues | Razer Insider
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Question

BASILISK V3 PRO & MOUSE DOCK PRO charging issues

  • August 23, 2026
  • 1 reply
  • 16 views

easyONYXPaleGoldenrod176

Since last week, the dock stopped charging when i place the mouse on the dock. I have to unplug the USB cable and plug again to make it charging. Everthing else is fine, but this is very annoying.

 

I already checked the BIOS setting to set it ErP ready disabled, USB power delivery in S5 enabled, USB power delivery in soft off state disabled.

 

Firmware is alo update

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1 Reply

Razer.sushi.boi
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Hello there, ​@easyONYXPaleGoldenrod176!

 

We’re leaning into a hardware fault right here. When and where did you purchase it? Let me know via PM along with your device’s serial number so I can validate it in our database and for proper documentation. Looking forward to your response!

 

*Thread locked to curb conversation to PM.