Basilisk V3 Pro only charges intermittently with Mouse Dock Pro | Razer Insider
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Question

Basilisk V3 Pro only charges intermittently with Mouse Dock Pro

  • January 23, 2026
  • 1 reply
  • 15 views

As title states, often when I place the mouse on the mouse dock the wireless charging doesn’t engage. Turning the mouse on/off, unplugging and replugging the dock, and reinstalling the charging puck typically don’t fix it. I’ve also cleaned the contacts on the puck and mouse. I am running these devices through a USB switch (to share between work and personal computers), and switching to the other computer and back sometimes fixes it. But note when the charging is not working, everything else continues to function normally: the dock and mouse are shown in Synapse, the mouse functions perfectly fine, lighting configuration for dock and mouse are proper, etc. By the way, the mouse is paired to the dock for hyperpolling.

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1 Reply

Razer.Aero
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  • Razer Support
  • January 24, 2026

Hi dozier77,

I'm here to help! I'm sorry to hear about the charging issues with your Razer Basilisk V3 Pro on the Razer Mouse Dock Pro. Here are some steps you can try to resolve the issue:

  1. Clean the pogo pins and the mouse charging pins using Q-tip or a lint-free microfiber cloth. See How to clean Razer devices for more details.
  2. Check for available firmware updates here.
  3. Make sure that the device is plugged in directly to a PC and not a USB hub.
  4. Ensure that your computer's USB power management settings are not set to turn off the device to save power. You can adjust this in your computer's power settings.
  5. Sometimes the surface on which the dock rests can affect charging. Try placing the dock on a different surface and see if that helps

I hope these suggestions help resolve the charging issue. If the same problem persists, feel free to PM me with your device serial number and proof of purchase for warranty validation. All the best!

 *Thread locked to curb the conversation to PMs.