Hi everyone and Razer Team,

I have bought my mouse, Basilisk V3, about 6 months ago. Everything was fine until a few days ago. The scroll toggle button started malfunctioning slowly, by sometimes not switching the scroll mode. As of yesterday, it’s fully gone. The button does not work.

I tried debugging switching scroll modes by setting other mouse buttons as the control for the scroll modes, and it works. Then I set another function for the scroll toggle button such as double click, right click etc. and it does not work. The mouse did not fall or is not damaged. I don’t remember anything specific before the button went broken.

Did anyone have the same problem and is there a solution?

Thanks.