Basilisk V3 X Hyperspeed scroll wheel malfunction

Question

I have been having a problem with scrolling on my Basilisk V3 X Hyperspeed:When using the scroll wheel, it sometimes scrolls in the opposite direction, not at all, or two times after each other. I’ve remapped my mouse’s side buttons to “Scroll up” and “Scroll down” which works flawlessly. Due to that I can scroll (only with buttons), but without any precision.This has been going on for months, but now I’m writing a report; I had the mouse since June ‘23 (the 2 year warranty is active).I’ve read other reports and followed the advice (linked at the bottom):The mouse is connected to my PC via the PC’s own USB port,I tried out all USB ports of my PC,I disabled (and re-enabled) Synapse 3,I uninstalled the drivers,I cleaned my mouse as portrayed by the cleaning guide (with pressurised air),The mouse doesn’t show any signs of physical damage,However the scrolling still doesn’t work as supposed, even on other devices.Please let me know if this is a software issue or the mouse needs replacement, I will try to provide all the informations needed.Best regards!

Razer.Aero · Answer

HiFyn_A,I’m here to help! Thank you for providing all the details about the issue with your Razer Basilisk V3 X HyperSpeed. I appreciate your thorough troubleshooting efforts. To assist you further and check for your replacement options, could you please send me a PM with the device's serial number and proof of purchase? This information will help me verify your warranty status. You can use any of the online drive accounts listed hereto share the files. I look forward to your response!​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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