I'm a player from China. I bought the latest Basilisk V4 Pro together with the new HyperFlux V2 Hard Edition charging pad. The pad has already been replaced once by Razer's official service with a brand-new unit, and the mouse was sent for inspection and returned as "no problem". However, the two still do not work together: with the charging module installed the scroll wheel fails intermittently, and when the mouse is placed on the pad it is basically unusable.
I'm posting here because local support only tested the mouse alone and could not reproduce the combination issue. I'd like to ask whether other players have seen this, and whether Razer engineering can test the full set.
Setup:
- Mouse: Basilisk V4 Pro, firmware 1.03.00 R1
- Charging mat/module: HyperFlux V2 Hard Edition
- Receiver: original 2.4 GHz dongle (NOT the mat's receiver, NOT Mouse Dock V2 Pro, no mixed charging pucks)
- Synapse: 4.0.86.2610281118
- All items are new sealed units. Mouse and mat have already been replaced once; the issue still occurs.
Symptom:
The scroll wheel intermittently stops working during normal use. It is not every time, but after installing the HyperFlux V2 charging module the failure probability increases significantly. When the mouse is placed on the mat for wireless charging, the scroll wheel is basically unusable.
Tests:
1. Charging module installed, mat disconnected, original 2.4 GHz receiver: intermittent scroll failure.
2. Charging module removed, mat disconnected, original 2.4 GHz receiver: scroll wheel works normally.
3. Mouse on HyperFlux V2 mat: scroll wheel unusable.
4. USB-C wired: no scroll failure observed.
5. Firmware updated to 1.03.00 R1: issue persists.
6. Two different new units (mouse/mat replaced): issue persists.
Service history:
The mouse was sent in for inspection. Service tested only the mouse and returned it as "no problem". They did not test the combination of mouse + charging module + mat + original receiver, and a short test cannot catch an intermittent fault. Because support requested inspection, the 7-day no-reason return window expired while the case was delayed.
What I am asking:
- Has anyone else seen scroll wheel failure only when the HyperFlux V2 charging module is installed?
- Is there a correct puck/part number for V4 Pro + HyperFlux V2 Hard Edition that I may have missed?
- Any workaround besides removing the module / not using the mat?
- Razer: please test the complete set, not just the mouse, and provide the test conditions/report.
I can share videos, serial numbers (redacted), order/RMA records and the four test combinations.
This is not a "mouse is dead" post — the mouse works with the module removed. It looks like a charging-module/scroll-wheel interaction or compatibility issue. If you have the same combo, please reply with your experience.
