Basilisk X Hyperspeed battery connection seems faulty | Razer Insider
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Question

Basilisk X Hyperspeed battery connection seems faulty

  • October 5, 2025
  • 1 reply
  • 23 views
firsteggJade294

Hi, since a while my mouse is sometimes not working even when inserting a battery that's almost full.

When I took out the battery and reinserted it, it would work again. Unfortunately that ‘fix’ also stopped working today.

I think that either the negative or positive connection to the battery is faulty. Is this something that can be fixed? I have not been able to find any videos online and there's no obvious screws on the mouse to open it up.

Hoping that there's someone with a similiar experience that can help me get this fixed, because the mouse is no longer useable.

Any help appreciated!

Maarten

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    1 Reply

    Razer.ScarletRouge

    Hey there, ​@firsteggJade294 
     

    Thank you for posting your concern regarding the intermittent connection. To help us determine if the problem is with the battery or internal contacts, could you first confirm if you have tried inserting other fully charged batteries? Second, how long does the mouse would work after reinserting a battery before the connection failed? Please send me a PM me the specific troubleshooting steps you've already performed so I can properly isolate the issue and provide potential workarounds.


    Also, please provide your device's serial number and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


     

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