Basilisk x Hyperspeed bluetooth not working at all

Hi logicallylucid,

Did you already try updating its firmware? If not yet, you can follow the steps here. Should the issue persists, please message me the serial number so I can validate its model and check for other workarounds to help you address the Bluetooth connection issue. Thanks!

@Razer.Zionzedd, the large assumption with troubleshooting steps above is the ability to connect the mouse to a computer. Since we can’t connect (please read OP above), this is a dead end.

Also, every action I take (setting up an account, verifying the account, authorizing the information sharing, posting a post on this forum) takes an eternity, ends in an error, refresh browser, then it appears. Is all of your stuff broken?

 I’m sorry for the pings, but I believe I have found a solution. Yesterday, I lost my dongle, and I found that the mouse was not connecting through Bluetooth on my laptop. There was only a solid blue light for about a second after I turned it on, and then nothing. When I tried connecting it to a MacBook I had laying around, I remembered something. For whatever reason, you can only pair the HyperSpeed to a single device using Bluetooth. That means, even if the first device you paired the mouse to through Bluetooth is turned off or hasn't been used in a long time and as long as it still has the mouse paired on Bluetooth, your mouse won’t work on any other device. I found that it was still paired on the MacBook, I simply pressed the remove button, and the mouse started blinking a slow and steady blue light, and connected to my laptop.

I suggest to find all other devices you may have paired the mouse to, and remove it from all of them and then try.

Also, incase this had something to do with the connection, I turned the mouse to dongle mode, pressed and held right click + left click + middle wheel, and then switched it over to Bluetooth mode while holding it and it started blinking the blue light really quick. I doubt it had anything to do with the solution but experiment with it if the solution doesn’t work.

@painterdude @logicallylucid

I have exactly the same issue with my Razer Basilisk X Hyperspeed. The 2.4 port works fine, I have updated the corresponding firmware, and I don't have any solutions. I have also pressed the buttons to try to reset it, but I still don't have a solution. The Bluetooth blue light doesn't appear in any way. Honestly, I don't know what else to do.

@Razer.Zionzedd 

I have the same issue tried to update but it’s saying that I have the latest firmware. The 2.4 ghz is working  but the bluetooth suddenly not turning on. This is so frustrating and if I didn’t found any ways to resolve this, this is my final razer device. lol.

Same exact issues, BT just stopped working, reset mouse, BT pairing not working. 

So strange. I will ask for a new one.

Same exact problem for over a half a year or more now, support never solved it and now its apparently out of warranty and I cant get free support. I lost my 2.4ghz dongle so I’ve had an unusable razer mouse for over a year, and the stupid device only worked for 2-3 months anyways. this sucks, and they dont care to help or send a replacement dongle. 

Boa tarde! Estou com o mesmo problema. Começou ontem. E aparentemente ninguém ainda tem a solução.

Suporte via chat sem retorno. 

I found a way in my case. I went into Device Manager, View - Show Hidden Devices and then found the BSK mouse stuff under bluetooth. I uninstalled it and it works like a charm.