Basilisk X Hyperspeed is not entering Bluetooth pairing mode | Razer Insider
Question

Basilisk X Hyperspeed is not entering Bluetooth pairing mode

shaman18
Userlevel 2

Hello. Encountered a problem. After battery replacement in my Basilisk X Hyperspeed bluetooth connection stopped working.

When I re-moved switch to OFF and to BT mode again - nothing happened. Not even usual blue blink on mode switching button. LED is not blinking and stays black in BT mode. Tried to enter pairing mode with 4+5+mode combination - nothing. Changed 5 batteries - no changes. When you enter dongle mode - everything is alright and working perfectly. But when you switch to BT mode - it’s not entering pairing mode and LED is not blinking blue, as it was before. Problem with any device I tried to pair to. Paired mouse was deleted before any attempt to pair again. 

Tried to hold left+mwheel+right button combination - blue led started blinking rapidly and mouse can be found with “dfubasilisk” name in available devices to connect. But this is not default mode and after I connect - “dfubasikisk” device is just added to paired list, but nothing happens next and mouse is not available to normal use. 

Kinda desperate to fix problem. Firmware is last version. Battery is 108% not the issue, because the same batteries is working perfectly on different Basilisk X mouse in BT mode. If anyone can help to fix the issue - will be grateful a lot. 

22 Replies

lifebitVividLimeGreen908

Im experiencing the same issue here… 

 

mouse doesnt even go in BT mode anymore, when switching the button underneath the BT mode doesnt even kick in… cant pair it… doesnt enter pairing mode when holding the 2 side buttons + dpi… nothing happens, very frustrating…. 

directEggplantreview302

I’m having the exact same issue, I was able to get it into the rapid blue blink by the combo described above, but it won't connect. the 2.4 dongle mode works just fine, but I bought this mouse specifically for its bluetooth abilities.

Palkia88

I’m not having that problem since my Basilisk Hyperspeed X is already connected to my laptop but I’m having a mouse problem. The recent razer update broke the click and drag function on the mouse so it doesn’t scroll via click and drag properly or drag files.

Razer.Zionzedd
Userlevel 7

Hi guys, 

 

Can you PM me your device’s serial number so I can validate its model and check for other steps to help you resolve the problem? For software issues, please PM me the Synapse version so I can check my resources for options. Thank you!

busCyclamenbyte369

any solution ?

shaman18
Userlevel 2

As far as we concluded, it’s hardware problem. So, aside replacement, there’s no solution so far, I guess. 

polydepotPuceRed530

I’m sorry for the pings, but I believe I have found a solution. Yesterday, I lost my dongle, and I found that the mouse was not connecting through Bluetooth on my laptop. There was only a solid blue light for about a second after I turned it on, and then nothing. When I tried connecting it to a MacBook I had laying around, I remembered something. For whatever reason, you can only pair the HyperSpeed to a single device using Bluetooth. That means, even if the first device you paired the mouse to through Bluetooth is turned off or hasn't been used in a long time and as long as it still has the mouse paired on Bluetooth, your mouse won’t work on any other device. I found that it was still paired on the MacBook, I simply pressed the remove button, and the mouse started blinking a slow and steady blue light, and connected to my laptop.

 

I suggest to find all other devices you may have paired the mouse to, and remove it from all of them and then try.

 

Also, incase this had something to do with the connection, I turned the mouse to dongle mode, pressed and held right click + left click + middle wheel, and then switched it over to Bluetooth mode while holding it and it started blinking the blue light really quick. I doubt it had anything to do with the solution but experiment with it if the solution doesn’t work.

 

@shaman18 @busCyclamenbyte369 @Razer.Zionzedd @lifebitVividLimeGreen908 @Palkia88 @directEggplantreview302 

D

If your Basilisk X Hyperspeed mouse is not entering Bluetooth pairing mode, there are several steps you can try to troubleshoot the issue:

  1. Make sure that the mouse is turned on and in pairing mode. To enter pairing mode, press and hold the pairing button on the bottom of the mouse for 3-5 seconds until the LED on the mouse starts blinking rapidly.

  2. Ensure that your computer or device is within range of the mouse. The Basilisk X Hyperspeed has a Bluetooth range of up to 33 feet (10 meters) so make sure you are within this range.

  3. Try resetting the mouse. To reset the mouse, turn it off, then press and hold the left and right mouse buttons and the scroll wheel button simultaneously for 5-7 seconds until the LED on the mouse blinks rapidly.

  4. Try restarting your computer or device and then attempting to pair the mouse again.

  5. Make sure that there are no other Bluetooth devices connected to your computer or device that might interfere with the pairing process.

If none of these steps work, you may want to contact Razer support for further assistance.

 

P

I am having the same issue. I’ve tried a hard reset and nothing is working. I cannot connect the mouse via Bluetooth anymore. I have two of these mouses and this is the newest one - less than a year old! I’m using a Mac, it is the only device it has ever been paired to. Is there a solution?

MiddleGreenPEARLtech125

I am having the same issue. I’m using MacOS. After I “Forget My Device” and try connecting again the mouse can connect via Blutooth again,

Voltfrontspaceship895

I have the same issue, did anyone find a good solution? or is this mouse not a mouse to recommend to someone else?

S

@Voltfrontspaceship895, it is just as polydepotPuceRed530 wrote, you need to disconnect it from the previous connected device. If you don’t have access to the previous device, the bluetooth mode is dead.

 

edit: this is a very bad design! @Razer.Zionzedd we need a way to restart bluetooth!

LightTaupeammoever814

OMG!!! I finally did it.

 

I had to do the following to get this to connect.

 

I would follow what the other posts advised to make sure it is not connected to another device. I had it once connected to a mac and even after pressing “forget” it would still connect. To completely negate the mac I pressed “forget” the device than shut down the mac.

 

On the PC you are trying to connect to, I would start the Bluetooth search for the mouse. On the mouse itself I would toggle the switch to off → press the DPI button and both side buttons → while holding down the these buttons toggle the switch to bluetooth (BT). Keep holding down these 3 buttons and I got the PC to find the Hyper X. The tricky part is that you have to keep holding down these buttons on the mouse while you select the icon on the PC. I had another mouse hooked up to help with this. Hopefully for you it will say that device is ready.

 

Good luck!!! 

PaleBlueroadcool705

I was having the same issue, it wasn’t going into pair mode. I didn’t try it for about 4 months, now it goes into pair mode.

 

It’s likely that several months ago this mouse was connected to my other laptop, and that’s why it wouldn’t go into pairing. Well, I reformatted that laptop so now that it’s going into pairing it just can’t be found.

 

I have made sure all bluetooth settings on my laptop, tablets, and phone that I’ve tried to find the mouse with are all set to discoverable and the mouse just can’t be found.

 

The fact that you can’t clear device connections from the mouse with a combination of buttons being pressed is absolutely absurd, the fact that once you somehow manage to get it into pair mode (barring you didn’t sell the laptop it was connected to, otherwise you’d be shit out of luck) it just simply can’t be discovered demonstrates that this mouse has significant hardware/design issues.

 

I’ll be sure to steer people away from Razr mouses. If they can’t design a mouse appropriately then why would I trust a Laptop or any other product?

 

 

K

I got the same problem now. BT is not working anymore. I am only using BT on my SteamDeck so there is not additional Software in use.

 

Synapse and Dongle are used on my Notebook. That is still working. Its only BT not working.

 

Its a Razer Basilisk X Hyperseed

RC30-031501 Gaming Mouse

 

This is a bit frustrating. I can go into the mode where I hold the left and right click combined with the mouse wheel. It goes in a rapid blue LED blinking and on a PC i can see “dfubasilisk” but nothing is working. SteamDeck cant connect to the mouse and its shown offline all the time. I removed it but I am not able to reconnect it in any way…

Do I have to send it back? it’s quite new.

K

Is there any info on that? Or a chance to get support?

 

Or do we have to open a return case? I am in contact with the retail. I will return it if there is no solution. Blutooth is dead for over a week now. I cant use the mouse with Blutooth anymore.

M

Hi, i have a similar issue.  I can connect via bluetooth just fine - but i can’t update the firmware.  Stuck on this screen.  I’ve tried 2 different PCs.

 

 

M

Problem solved in order to add DFUBasilisk bluetooth during the firmware update process you have to switch Bluetooth pairing mode from Default to Advanced in Windows 11 settings.

 

 

Aminchoc

both my 2.4g and BT connection spoiled… any mode i switch on will make the cursor snap to the bottom of the screen and to make use of mouse on my pc have to switch of razer basilisk the use old wired mouse. if razer still turn on in anymode will make my cursor just at the bottom of the screen and cannot be move… i want my money back… already 13 days and all the troubleshoot with razer team via email also not helping… 

easyheatPalmLeaf893

Hello. Encountered a problem. After battery replacement in my Basilisk X Hyperspeed bluetooth connection stopped working.

When I re-moved switch to OFF and to BT mode again - nothing happened. Not even usual blue blink on mode switching button. LED is not blinking and stays black in BT mode. Tried to enter pairing mode with 4+5+mode combination - nothing. Changed 5 batteries - no changes. When you enter dongle mode - everything is alright and working perfectly. But when you switch to BT mode - it’s not entering pairing mode and LED is not blinking blue, as it was before. Problem with any device I tried to pair to. Paired mouse was deleted before any attempt to pair again. 

Tried to hold left+mwheel+right button combination - blue led started blinking rapidly and mouse can be found with “dfubasilisk” name in available devices to connect. But this is not default mode and after I connect - “dfubasikisk” device is just added to paired list, but nothing happens next and mouse is not available to normal use. 

Kinda desperate to fix problem. Firmware is last version. Battery is 108% not the issue, because the same batteries is working perfectly on different Basilisk X mouse in BT mode. If anyone can help to fix the issue - will be grateful a lot. 

Yes, buying Razer is a regret. I'm having the same problem. And also Razer's support system doesn't work well either.

C

Hi, I’ve found a solution for my laptop running Windows 11 (23H2). My Intel network card (AX210) has given m some headache with the bluetooth pairing of the my Razer mouse (Razer Basilisk V3 X HyperSpeed). I have already installed, updated, configured the Synapse software because I already had a Razer Naga Trinity, so I was very familiar with the software.

So after I’ve installed all the most recent driver from the official website of Intel, I also removed any power saving features from both wifi and Bluetooth, because I read in can cause problems on some machines (maybe I will enable it again in the future specially for a laptop).

After that I rebooted my machine.

I also detached the battery power with a needle to achieve the same results, like in this article (https://www.intel.com/content/www/us/en/support/articles/000090393/wireless/intel-wireless-ac-products.html) because I wasn’t sure what the were the problem was, so I tried anything possible.

After all that I found in windows setting, in the section “Bluetooth & Devices > Devices” the subsection “Bluetooth devices discovery” for me it was set to “Advanced” and I set it to “Default”.

To be sure that it remains active in the pairing mode, I followed the instruction from the manual, briefly… the right buttons combination.

After that I was able to connected successfully.

-

P.S. My network card (MediaTek Wifi 6 MT7921) on my desktop with Windows 10 (22H2) it gives me zero errors from the first time, so it depends maybe on the drivers, manufacture, etc… I really genuinely don’t know.

 

I also typed very recently this 2 commands on CMD, for my other reason. But those should clear systems error.

1) dism /cleanup-image /online /restorehealth

2) sfc /scannow

C

some photos to understand it better

 

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