Basilisk x hyperspeed mouse sensor malfunction - case ID 251114-001479 | Razer Insider
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Basilisk x hyperspeed mouse sensor malfunction - case ID 251114-001479

  • November 18, 2025
  • 1 reply
  • 49 views
ThaZsoltee

hi team

My Basilisk x hyperspeed mouse sensor started to malfunction. I have tried to factory reset, recalibrate, firmware update but the sensor is still not working. purchased via amazon uk 22/11/2023 - invoice nr:204-7606781-4698744.
Due to your website states this mouse have a 2 years warranty, could you please advise what is the right process to return the item please?

thank you
 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 18, 2025

Hi ThaZsoltee,

I’m here to help. Please send me a PM with your device’s serial number and proof of purchase so I can verify its warranty. I would also appreciate it if you could provide more details about the issue and list all the troubleshooting steps you’ve tried so far, so I can note them down. If possible, kindly attach a short video showing the issue. You can upload it to Google Drive and set the privacy to "Public" or “Anyone with the link” so we can view it. Thank you for your cooperation.

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