Basilisk X Hyperspeed sensor broken | Razer Insider
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Basilisk X Hyperspeed sensor broken

  • April 20, 2025
  • 1 reply
  • 91 views
C

Hi there,
I just wanted to share my experience with the Basilisk X Hyperspeed. The mouse suddenly stopped tracking movement. All buttons still work fine (clicks, scroll wheel, Bluetooth/dongle connection), but the cursor doesn’t move at all – on two different computers and multiple surfaces.

I’ve tried:

  • Cleaning the sensor

  • Updating firmware (via Synapse while connected over Bluetooth)

  • Switching surfaces and USB ports

Still, the sensor appears completely dead. If anyone has a reliable fix or knows if sensor replacement is even possible, feel free to reply.

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1 Reply

Razer.sushi.boi

Hello there, ​@chriss0r!

 

Have you tried using it on a difference surface? Try to reinstall your mouse’s drivers by following the steps below:

 

- Search “Device Manager” from the Windows search bar.
- Click on “Mice and other pointing devices”.
- Right-click on your Razer mouse > “Uninstall device”.
- Click on “Human Interface Devices”.
- Right-click on your Razer mouse > “Uninstall device”.
- Restart your computer.
- The drivers will automatically reinstall after your computer restarts.

 

If that didn’t work out, then drop me a message via PM along with your mouse’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.

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