Hello,



Unfortunately it seems that my RAZER BLADE PRO laptop is affected by the same battery problem as many other users have raised.



I have raised a ticket (as per the process), but unfortunately I was unable to get any kind of support to my ticket or via Live chat - where is the point of this service if it's not working and so many users complain about it?



Can someone PLEASE (from support team) take a look at my case and advise?



1.I paid £4400 for this machine together with a few extra hundreds on Razer accesories.

2.This is a premium product so it's unnaceptable for the battery to swell. If I wanted this risk, I would have purchased an Acer or another cheap brand.

3.As the chasis was deformed by the battery swelling, I decided to remove the battery to avoid further damage/permanent damage to screen, keyboard, internal components.

4.Another reason for removing the battery was the risk will catch fire.

5.I have read quite a bit about the repair process and I can't give the laptop away for a few weeks until RAZER tehnicians change the battery as this is a work machine and during this period (work from home, covid, etc.) I cannot aford to not be able to perform my work responsabilities, so please:

a) send me the battery to replace it

b) guide me to a Razer center in Heathrow area where I can take the laptop to be fixed.



Attached you can find pictures.



With consideration.