The battery randomly exploded when i opened the back panel into flames, I had been using my razer blade advance 2020 model daily, the battery exploded and the flex cable below it is damaged. I am willing to pay the repair cost tho I am out of country for now can the battery and flex cable be replaced?
Hey there,
I understand that the battery on your Razer Blade Advanced 2020 unexpectedly swelled and caught fire when you opened the back panel, and that the flex cable beneath the battery was also damaged. I’m sorry to hear about this experience. Please send me a PM and provide the following details so I can create a case for you:
Device’s serial number:
Full Name:
Email address associated with Razer ID:
Phone number:
Country:
Thank you!
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