Battery swelling + keyboard issues | Razer Insider
Skip to main content

Battery swelling + keyboard issues

  • September 22, 2022
  • 2 replies
  • 40 views

Hello, I have a Late 2019 Razer Stealth (RZ09-03101E72), and over the past few weeks noticed the my trackpad was "bulging" up and physically separating from the laptop. During this time, certain keyboard keys intermittently stopped working on the keyboard, and now (a few weeks later), the keyboard has stopped working altogether (built-in keyboard works in BIOS, but not in Windows. External keyboard works in both). Based on what I've found in help documentation, I've tried reinstalling Windows but the keyboard still does not work. Because of that, I'm assuming that this is a hardware issue related to the battery swelling, but am a loss as to how to remedy the situation, since none of these parts seem to be available. Any thoughts as to what my options might be? Thanks in advance!
Did this topic help you find an answer to your question?
This topic has been closed for comments

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7330 replies
  • September 23, 2022
1st thing - I'd remove the battery before it'll make more damage to your PC. Then after removal I'd check keyboard if it's functioning properly or not.

Razer.Zionzedd
  • Razer Support
  • 2388 replies
  • September 23, 2022
Hi roboman5000, Please PM me the serial number of your laptop and a short clip documenting the issue so I can start a case and forward it to the relevant team who will work on getting your laptop repaired. Thanks! *Thread locked to curb conversations to PM.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings