Before purchasing a Blade I want to understand few things :) | Razer Insider
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Guys,

 

I have a possibility to purchase the Blade laptop in US and pay like $2800 but if I will use it in EU, where can I get the support in EU in case of any technical or mechanical issue? If anything brake should I send the laptop to US for replacement or repair?

Second issue, the price in Razer shop for EU (Poland) of the same laptop is EUR 3300. Does it inclued VAT?

Third issue, if I purchase in Razer shop for EU where and how can I receive support in case something is broken in laptop (guarantee)? How long it can take to receive repaired laptop after sending to Razer?

 

Thanks,

Olaf

Anyone from @Razer Admin here who can answer? Or at least point to someone who can help?

If you’ll buy via US shop, then it’ll be shipped only to US.

Taxes are already included (EU shop).

Hard to say how long, because it depends on the issue / parts availability. If something will broke, you contact Razer Support directly, if RMA approved, they’ll send you shipping label, pass your laptop to courier etc. They declare, that laptop will be repaired and shipped within 3 business days (counted from day after after they receive it).

Thanks @FiszPL,

Sounds Good.

Last thing,

Will I get an invoice with my VAT ID and VAT value specified on the invoice to be able to book it in the company costs?

The price listed on Razer's EU website, in this case, EUR 3300 for the same laptop, may or may not include VAT (Value Added Tax). VAT is typically included in the listed price for consumer products in the EU, but it's best to confirm this with Razer or refer to the product description or checkout process on their website.

OK. Thanks a lot @buzzApricotportal724. 

 

It’s kind of an issue to get any Razer official support here. I have clicked through the web page and web shop few times and only found FAQs, or specific problems resolutions. No chat nor email. It’s frustrating. I feel a bit lost here, seriously. 

Guys, at last I found it!!

https://www.razer.com/help

At the bottom of the page there is Mobile or Chat option, but only clicking “MOBILE” redirects you to a chat. Don’t know why, but anyway got the answers finaly!

 

 

 

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