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FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • April 4, 2025
MaximumRedcampbyte109 wrote:
FiszPL wrote:
DodgerBluesourcebit904 wrote:

but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Synapse 3 or 4?

MaximumRedcampbyte109

I was using 4 and it didn't work so I uninstalled the drivers with your driver removal application and installed 3. But it still doesn't work. Switching between modes is not detected. The sound does not change. But I noticed something, when I disable the sound card of the motherboard through bios and then connect via bluetooth and not via dongle, I can switch between modes. Of course, this time the e sport and thx modes become inactive.

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • April 6, 2025
MaximumRedcampbyte109 wrote:
FiszPL wrote:
DodgerBluesourcebit904 wrote:

but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.

MaximumRedcampbyte109
FiszPL wrote:
MaximumRedcampbyte109 wrote:
FiszPL wrote:
DodgerBluesourcebit904 wrote:

but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.

 

Riot vanguard is installed on my system. But I'm playing valorant, and I bought the headset specifically for valorant-specific sound modes, and in the Esport tab, there's a Valorant mode. When I can't open the game, there's no point in using this mode. But I'll uninstall it anyway and give it a try.

MaximumRedcampbyte109
MaximumRedcampbyte109 wrote:
FiszPL wrote:
MaximumRedcampbyte109 wrote:
FiszPL wrote:
DodgerBluesourcebit904 wrote:

but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.

 

Riot vanguard is installed on my system. But I'm playing valorant, and I bought the headset specifically for valorant-specific sound modes, and in the Esport tab, there's a Valorant mode. When I can't open the game, there's no point in using this mode. But I'll uninstall it anyway and give it a try.

I uninstalled Vanguard but the problem persists.

M

Hello, I got the error This device is already registered and when I contacted the seller (as u mentioned in FAQ) they said it is first use and impossible to be used before so kindly send me new code on my mail because this error is from your side.
mail: mostafarashad427@gmail.com

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • April 11, 2025
Mostafa427 wrote:

Hello, I got the error This device is already registered and when I contacted the seller (as u mentioned in FAQ) they said it is first use and impossible to be used before so kindly send me new code on my mail because this error is from your side.
mail: mostafarashad427@gmail.com

Not possible, fake device.

Return it and get refund.

kk2rock
  • kk2rock
  • Insider Mini
  • April 11, 2025
Hello.I purchased THX-AUDIO from the Razer Snaps3 purchase site, downloaded the THX-AUIDO file, and installed the genuine product. Recently, with the release of Snaps4, the THX-AUDIO I used on the existing Steps3 keeps popping up to ask me to purchase a new one.When I entered the information at the time of purchase, my country of residence was not listed, so I think I selected a different country. I think the "KOREA" +82 input part was wrong.Because of this, I can't check my purchase history in REZER ID.So I keep getting a message telling me to re-purchase THX-AUIDO.
Please understand that I used Google Translate because my English is not good.
kk2rock
1 person likes this
  • kk2rock
    kk2rock
zetnakah
  • zetnakah
  • Insider Mini
  • April 13, 2025

Hello. I purchased a 7.1 THX code. The code was sent to my email address but I deleted the email. Now I formatted my computer and when I install the application it asks for the code again. I have not been able to reach the customer service email address for 5 days. What should I do?

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