Before you post - 7.1 Surround and THX Spatial FAQ

but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

I have a little different problem. 50 % reward price for THX  audio cannot be activated in my country of the Czech Republic, even though it is in the list of supported countries. Thank you for any advice.

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

1. Uninstall Synapse
2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
3. Then restart your PC
4. After reboot install Synapse again (as administrator).

I may have tried this 20 times.

Hello there, I bought a Kraken V4 X and when I tried to activate the THX Spatial Audio the code is invalid

You didn’t read the FAQ, didn’t you?

Hint: check the 1st question and click the link.

I bought a blacksharkvc x usb box a year ago and just realize that i could get the software but cant seem to able to us it due to I lose the code. I do have the proof of purchase recipe and wonder if possiable to get a new one(for the code).

You don’t need a proof of purchase - just register it with your RazerID account - proof of purchase is optional, just put some approximate date of purchase (or maybe you can check in your card transaction history if you paid for it via credit card).

Guys, help me out. I bought headphones, but I can't register them. It says they are already registered, but I just bought them. What should I do?

It’s already mentioned in FAQ. Return them and get from legit source.

I finished registering the product/headset to my RazerID account and I couldn’t see any sign of the activation code for the software”7.1 surrounded sound” even though I register it. and no it was not bought online but in store by big brand not a third party retailer. Please help me

Check spam folder if the activation code is not there.

If not, try self request new code https://mysupport.razer.com/app/answers/detail/a_id/6301

non It’s a registered product and I haven’t received a code yet 

You must register it, to receive the code...

I told you that I registered and didn’t receive a code 

And you’ve previously told that it’s not registered product… lol. So is it registered or not?

The answer is in FAQ, check:

I’ve registered my headset with RazerID, but haven’t received 7.1 Surround activation code on my e-mail.

Please check spam folder on your e-mail. If the e-mail with activation code is not there, then please use self-service tool to receive 7.1 Surround activation code: https://mysupport.razer.com/app/answers/detail/a_id/6301

NON  he told me that he was registered and I didn’t find anytihng in the mail 

FAQ please read it.

please tell me, I'm trying to install 7.1 Surround sound, but nothing helps, including reinstallation, the application gives an error that the Rzappengine file is required

I have a problem with my blackshark v2. I use the synapse 3 app and it works amazing! its like a whole new experience with my headphones… but there is something… and its that when my cpu its near 100% (like heavy cpu games) the audio starts to struggle and it makes me so mad, i paid for this high quality headphones and the app is just so poorly optimized that it makes me wanna unsintall it. I had a i3-10100f before and the problem was horrible but now i upgraded to a i5-11400f and the problem persists, just not as often as before but still… Do i need the top tier cpu out there to run an audio app for it to work properly?

Looks like some bug. I’d try clean reinstalling Synapse 3 or even try the Synapse 4:

1. Uninstall Synapse
2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
3. Then restart your PC
4. After reboot install Synapse again (as administrator).

hello i have a question. Iam trying to get the 7.1 sound and when i enter the serial number of the v2x its says that it not registered but when i enter the address it says that its already registered i need help please

The same thing happens to me too

Screenshot?

THX AUDIO -> 스넵스4에서 재 구매 하라고 또 뜨는 이유가 무엇인지 아시는 분 있을 까요? 

                          예전에  RAZER THXAUDIO 정품 구매 하였는데  현재  지원이 안된다.