Before you post - 7.1 Surround and THX Spatial FAQ | Razer Insider
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Hi,

Due to many questions and misunderstandings I’ve created a small FAQ regarding 7.1 Surround and THX Spatial.

It is important to understand that 7.1 Surround IS NOT THX Spatial. These are 2 different surround technologies.

Before you create a new post on Razer Insider about 7.1 Surround or THX Spatial please use the search function and check below FAQ (and also manual included with the peripherals).

Which headsets are 7.1 Surround supported?

Full list is here: https://mysupport.razer.com/app/answers/detail/a_id/614

 

Which headsets are THX Spatial supported?

List for Synapse 3 devices is here: https://mysupport.razer.com/app/answers/detail/a_id/13808

The same devices + Kraken V4 / V4 Pro are supported via Synapse 4 software: https://www.razer.com/synapse-4 

 

I’ve registered headset with RazerID, got 7.1 surround key, but getting “The code you have entered does not seem to be valid. Please try again”

It’s likely you’ve installed THX Spatial app, instead Surround 7.1 app. Please uninstall THX Spatial app, download 7.1 surround https://www.razer.com/eu-en/71-surround-sound and activate with the received key.

 

Why am I getting a ”This device is already registered” error when registering BlackShark V2 X headset on RazerID?

It’s possible your headset is counterfeit and/or it’s from un-authorized distributor and/or reseller (like Aliexpress, Shopee, Lazada, eMAG, 3rd party Amazon sellers etc…). The best way is to return headset back, and get it from authorized source like Razer.com or Razer authorized resellers.

 

I’ve registered my headset with RazerID, but haven’t received 7.1 Surround activation code on my e-mail.

Please check spam folder on your e-mail. If the e-mail with activation code is not there, then please use self-service tool to receive 7.1 Surround activation code: https://mysupport.razer.com/app/answers/detail/a_id/6301


I’ve  purchased a BlackShark V2 / V2 Pro / Kraken V3 / V3 Pro etc… and didn’t received an activation code, and THX Spatial is asking for it.

Headsets like Blackshark V2 / V3 Pro / Kraken V3 / V3 Pro and so on… have THX Spatial built-in in Synapse software, no activation needed. If you’ve already installed external THX Spatial audio – uninstall it.

but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Synapse 3 or 4?


I was using 4 and it didn't work so I uninstalled the drivers with your driver removal application and installed 3. But it still doesn't work. Switching between modes is not detected. The sound does not change. But I noticed something, when I disable the sound card of the motherboard through bios and then connect via bluetooth and not via dongle, I can switch between modes. Of course, this time the e sport and thx modes become inactive.


but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.


but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.

 

Riot vanguard is installed on my system. But I'm playing valorant, and I bought the headset specifically for valorant-specific sound modes, and in the Esport tab, there's a Valorant mode. When I can't open the game, there's no point in using this mode. But I'll uninstall it anyway and give it a try.


but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

I did what you said but it doesn't work at all. I have a Razer BlackShark V2 Pro (2023) - Wireless Esports Headset.

Check if you have Riot Vanguard installed - if yes - remove it. It’s known for blocking devices to be detected in Synapse.

 

Riot vanguard is installed on my system. But I'm playing valorant, and I bought the headset specifically for valorant-specific sound modes, and in the Esport tab, there's a Valorant mode. When I can't open the game, there's no point in using this mode. But I'll uninstall it anyway and give it a try.

I uninstalled Vanguard but the problem persists.


Hello, I got the error This device is already registered and when I contacted the seller (as u mentioned in FAQ) they said it is first use and impossible to be used before so kindly send me new code on my mail because this error is from your side.
mail: mostafarashad427@gmail.com


Hello, I got the error This device is already registered and when I contacted the seller (as u mentioned in FAQ) they said it is first use and impossible to be used before so kindly send me new code on my mail because this error is from your side.
mail: mostafarashad427@gmail.com

Not possible, fake device.

Return it and get refund.


Hello.I purchased THX-AUDIO from the Razer Snaps3 purchase site, downloaded the THX-AUIDO file, and installed the genuine product. Recently, with the release of Snaps4, the THX-AUDIO I used on the existing Steps3 keeps popping up to ask me to purchase a new one.When I entered the information at the time of purchase, my country of residence was not listed, so I think I selected a different country. I think the "KOREA" +82 input part was wrong.Because of this, I can't check my purchase history in REZER ID.So I keep getting a message telling me to re-purchase THX-AUIDO.
Please understand that I used Google Translate because my English is not good.

Hello. I purchased a 7.1 THX code. The code was sent to my email address but I deleted the email. Now I formatted my computer and when I install the application it asks for the code again. I have not been able to reach the customer service email address for 5 days. What should I do?


Hello. I purchased a 7.1 THX code. The code was sent to my email address but I deleted the email. Now I formatted my computer and when I install the application it asks for the code again. I have not been able to reach the customer service email address for 5 days. What should I do?

If it was activated - then it’s bound to your Razer ID account. Just try to log in to your account in 7.1 Surround app (right top corner - click on avatar icon and then login).


I activated it. I logged into the account but unfortunately it does not appear. It appears in the purchases but there is an option to reactivate it in my account.


HI! i would like to ask… i bought this razer barracuda X as a second hand item from someone… it seems that they lost the scratch card, proof of purchase and does not remember when it was bought since the seller wasnt able to use this headset much… and i want to activate the 7.1 surround sound on this one… but cant register my device without those missing items… what can i do?


Hello, I ordered headphones through the official store. Kaspi.kz , paid for it, but writes that Why do I get the error message "This device is already registered" when registering the BlackShark V2 X headset on RazerID?. I checked the reviews, and there were enough of them, it was never said that it was forged, the product rating was 4.9 stars. What to do?


@Miko-kun14 - submitting receipt is optional, date of purchase - you can just put there estimated date of purchase - since you don’t have any receipt for it - you don’t have any warranty.

@M9O70m - as mentioned in first post - headset may be fake, so the best and the fastest way is to get rid of this - just return, get your money back and get it from official source.


I want to uninstall 7.1 Surround Sound program with all drivers can u send me tool link for this? ​@FiszPL 


but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Like this


but kraken v3 pro users cannot use synapse software because no function works in the programme and the razer brand does not solve this problem :)

No problem here - it’s detected properly.

Have you tried Synapse clean reinstall? Also which Synapse do you use?

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Like this

Just do the same, uninstall 7.1 surround and use driver removal tool https://rzr.to/Tf53xj


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