Hi,
Due to many questions and misunderstandings I’ve created a small FAQ regarding 7.1 Surround and THX Spatial.
It is important to understand that 7.1 Surround IS NOT THX Spatial. These are 2 different surround technologies.
Before you create a new post on Razer Insider about 7.1 Surround or THX Spatial please use the search function and check below FAQ (and also manual included with the peripherals).
Which headsets are 7.1 Surround supported?
Full list is here: https://mysupport.razer.com/app/answers/detail/a_id/614
Which headsets are THX Spatial supported?
List for Synapse 3 devices is here: https://mysupport.razer.com/app/answers/detail/a_id/13808
The same devices + Kraken V4 / V4 Pro are supported via Synapse 4 software: https://www.razer.com/synapse-4
I’ve registered headset with RazerID, got 7.1 surround key, but getting “The code you have entered does not seem to be valid. Please try again”
It’s likely you’ve installed THX Spatial app, instead Surround 7.1 app. Please uninstall THX Spatial app, download 7.1 surround https://www.razer.com/eu-en/71-surround-sound and activate with the received key.
Why am I getting a ”This device is already registered” error when registering BlackShark V2 X headset on RazerID?
It’s possible your headset is counterfeit and/or it’s from un-authorized distributor and/or reseller (like Aliexpress, Shopee, Lazada, eMAG, 3rd party Amazon sellers etc…). The best way is to return headset back, and get it from authorized source like Razer.com or Razer authorized resellers.
I’ve registered my headset with RazerID, but haven’t received 7.1 Surround activation code on my e-mail.
Please check spam folder on your e-mail. If the e-mail with activation code is not there, then please use self-service tool to receive 7.1 Surround activation code: https://mysupport.razer.com/app/answers/detail/a_id/6301
I’ve purchased a BlackShark V2 / V2 Pro / Kraken V3 / V3 Pro etc… and didn’t received an activation code, and THX Spatial is asking for it.
Headsets like Blackshark V2 / V3 Pro / Kraken V3 / V3 Pro and so on… have THX Spatial built-in in Synapse software, no activation needed. If you’ve already installed external THX Spatial audio – uninstall it.
I’ve bought used / 2nd hand headset like Kraken V2 X etc - I cannot activate 7.1 Surround.
Once the code has been redeemed by the original owner, 7.1 Surround is permanently assigned to the Razer ID account on which it was first activated. The code cannot be redeemed on another Razer ID account, and the 7.1 Surround license cannot be transferred to a new account.
I’ve reinstalled system - now I cannot activate 7.1 surround
If the 7.1 Surround activation code has already been used, it is linked to your Razer ID account and cannot be activated again.
After reinstalling 7.1 Surround or changing your PC, do not enter the activation code again, as the activation will fail. Instead, select the avatar icon in the top-right corner of the 7.1 Surround app and sign in with the same Razer ID account that was previously used to activate the code.
