It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.
All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.
If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.
Thank you.
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No they have support staff helping on this website. But yes razer.com is great option or the razer portal website as well that records all the cases for customer support.
They aren't helping lmao. They take conversations to DMs and lock threads to silence issues instead of doing proper support. Check razer subreddit.
This is an important reminder! It’s crucial to stay vigilant against scams, especially when seeking support. Always verify that you're communicating with official Razer agents by looking for the gear icon and checking email domains. Protecting your personal information is key, so if anything feels off, don’t hesitate to report it. Thanks for sharing this info!
I won't blame the fake Razer agents when Razer has a poor customer service support itself
I won't blame the fake Razer agents when Razer has a poor customer service support itself
lol… but they won’t help you… they’ll try to scam and rip all the money/gold.
I never said they would help. Try to read and understand, not read and defend. If Razer customer service are doing their jobs right and takes customers welfare serious, then poor customers won't need to fall for scammers.
I never said they would help. Try to read and understand, not read and defend. If Razer customer service are doing their jobs right and takes customers welfare serious, then poor customers won't need to fall for scammers.
Vice versa :)
I apologize if I seem aggressive in my words. I'm just frustrated with the whole situation of losing money and getting no help from the customer service
Please I mistakenly scratched out the first four digits of my Razer Gold card ,please I need assistance please , I have the receipt and everything with me here
I need help with something, I recently bought some Razer BlackShark V2 X, they work fine and everything, but when I want to register them in RAZER ID it tells me "this project is already registered" I'm supposed to buy them new, the seller tells me to contact Razer support
Hello help me I over scratch my pin
HELLO EVERYONE, I'M A USER FROM VIETNAM, I JUST PURCHASED A MOUSE "RAZER VIPER V2 PRO PUBG" AND I HEARD THAT I CAN USE THE CODE TO REDEEM THE GIFT IN THE GAME BUT I HAVE VERY LITTLE INFORMATION TO KNOW HOW TO REDEEM THE GIFT, IF ANYONE HERE KNOWS ABOUT THAT, PLEASE LET ME KNOW THANKS VERY MUCH
Hi every one i bought razer Basilisk ultimate while ago and i lost the mouse dongle so i decided to get a new dongle but i got the wrong model do any one knows if i can use my old mouse with this new dongle or not ?
thanks
I won't blame the fake Razer agents when Razer has a poor customer service support itself
lol… but they won’t help you… they’ll try to scam and rip all the money/gold.
Scam what money ? Money that razor Gold has already scammed
hello this is my son account I bought a gift card for him for razer gold well, He did not want razer gold card how do I get my money back? I bought it from amazon and redeem it on here. and he cant use it trying to get ahold of someone is a like pulling teeth and when i talk to someone in chat room they made a ticket and now they said it will take 72hrs for someone to get back with me. really like come on customer support sucks
he is asking for login name and password he said he can get my money back to me but he need all this information so he is trying to scam me not going to happen!!!
he is asking for login name and password he said he can get my money back to me but he need all this information so he is trying to scam me not going to happen!!!
Thanks, he got banned
I received an email from Razer Support, it seems legit since the link is good. I have compared it with the one I have by doing the path myself.
However, I don’t see the case number in my open cases so make me doubt.
Anything to look for to ensure this email is legit?
Thanks
People are able to get support from Razer? Every link I click on to contact them leads to more links to click on. Razer has terrible support. I’m trying to find out how to purchase a new dongle for my mouse and I can never find out how to get in touch with anyone.
hi plsssss can you help me???I have a Razer laptop that overheats a lot and keeps crashing. I want to give it a proper service, but I’ll do it myself at home. Could you please provide me with its circuit diagram?
bro if you have one for Razer blade 15 RZ09-0328 pls send it to me its just like a papair for you but i need this shit now♂️
love you
RAZER is absolute dog shit, with zero support.
Does anyone have knowledge on checkout I want to use AFFIRM on the payment option is it available in Canada?
Hi, I'm Mr BoomStick XL the host of Double Barrel Gaming, I'm reaching out because I just received a message from someone claiming to want to collaborate. The email looked fake, but I wanted to notify your company that this is happening.
If this does happen to be true. I would love the opportunity to collaborate with. Your company has had been a fan of the product from many many years.
Kind regards,
Craig R
Hi, I'm Mr BoomStick XL the host of Double Barrel Gaming, I'm reaching out because I just received a message from someone claiming to want to collaborate. The email looked fake, but I wanted to notify your company that this is happening.
If this does happen to be true. I would love the opportunity to collaborate with. Your company has had been a fan of the product from many many years.
Kind regards,
Craig R
Click on the arrow near “to me” and make a screenshot.
Here is that screen shot of the email I received. I hope this helps other from being scammed.
♂️
