Blachsharkpro v2 no connection | Razer Insider
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Blachsharkpro v2 no connection

  • August 6, 2025
  • 1 reply
  • 33 views
D

Hello Razer Support,

I’m reaching out because my Razer BlackShark V2 Pro (2020) headset no longer connects to its original dongle (Model No: RC30-026902, Rev. BV2P).
The dongle shows no LED light when plugged into any USB port, and it is no longer recognized by Windows Device Manager. I’ve also tested it on another computer with no success.

I have tried updating the firmware using the official Razer Firmware Updater for RZ04-03220, but the dongle is not detected at all by the updater.

Because the dongle has no physical pairing button, I cannot reset or re-pair the headset manually. The headset itself still charges and powers on properly.

Would it be possible to request a replacement dongle? I can provide proof of purchase if needed.

Thanks in advance for your help!

Best regards,
Dennis

This topic has been closed for replies.

1 Reply

Razer.Speedcr0ss

Hello Razer Support,

I’m reaching out because my Razer BlackShark V2 Pro (2020) headset no longer connects to its original dongle (Model No: RC30-026902, Rev. BV2P).
The dongle shows no LED light when plugged into any USB port, and it is no longer recognized by Windows Device Manager. I’ve also tested it on another computer with no success.

I have tried updating the firmware using the official Razer Firmware Updater for RZ04-03220, but the dongle is not detected at all by the updater.

Because the dongle has no physical pairing button, I cannot reset or re-pair the headset manually. The headset itself still charges and powers on properly.

Would it be possible to request a replacement dongle? I can provide proof of purchase if needed.

Thanks in advance for your help!

Best regards,
Dennis

It’s sad to hear that your dongle no longer communicates with your headset. However, Razer does not have a spare dongle for your headset, and no longer manufactures them. You can try checking for other online shops that could potentially offer this dongle, but I cannot guarantee their compatibility or durability. Feel free to send me a PM should you need additional assistance.

 

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