Black screen problem Blade 15 RZ09-0409 | Razer Insider
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Black screen problem Blade 15 RZ09-0409

  • July 1, 2025
  • 1 reply
  • 39 views
sleekDarkTandepot852

Hi, as a student I am working with my Razer Blade 15 to prepare my exams. While I was studying and doing some MCQ’s, my screen just turned black. I tried to switch off my laptop and turned it back on, it didn’t work.

When I put on the power button, everything works : keys are lighting up, the windows sounds appears, when I link the laptop to an external screen, I can use my computer as before, … SO EVERYTHING WORKS but the screen doesn’t. The screen remains black.

I tried to apply tips from this URL : https://mysupport.razer.com/app/answers/detail/a_id/5586. The two first tips don’t work and I haven’t done the last two. I don’t want to try the solution that proposes to reboot the computer because I am scared not to be able to succeed.

Has anybody experienced the same issue ? 

Thanks for your help

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hi, ​@sleekDarkTandepot852!

I understand you are having black screen issues with your Razer Blade 15. No worries, I will create a ticket for you and forward it to a relevant team for further assistance. To proceed, please share the following details so I can kickstart your case:

Full Name: 
Email address associated with Razer ID: 
Phone number: 
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country: 


Thank you so much for your patience and cooperation!



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