Black Screen when switching to dedicated GPU. Razer blade 15 base 2021 | Razer Insider
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Black Screen when switching to dedicated GPU. Razer blade 15 base 2021

  • February 2, 2021
  • 9 replies
  • 383 views
S
I am about to lose my fucking mind. I JUST received my new Razer blade 15 base 2021 and there are 2 very clear issues already. Number 1: When switching to dedicated GPU in the Synapse program, the computer restarts (as it should), but when it comes to the login screen, the screen is black. External screen works fine, but my laptop screen is not functional.. Number 2: Inside the Synapse program, I cannot change my laptop refresh rate to 165hz (which it is). It is stuck at 60hz. This is the 2nd Razer laptop I have purchased in 6 weeks (first one had a broken battery DOA), and now this one has these issues. I am expecting a fast response on this, as this is completely unacceptable.
    Sniper_Charlie
    79887938
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    3 people like this
    • Sniper_Charlie
      Sniper_Charlie
    • 79887938
      79887938
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      wiregeoShamrockGreen127
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    9 Replies

    H
    Bumping this - I am having the same issue as you. Please resolve
    A
    1 person likes this
    • A
      Archer4026
    J
    SergeantPanic
    I am about to lose my fucking mind. I JUST received my new Razer blade 15 base 2021 and there are 2 very clear issues already. Number 1: When switching to dedicated GPU in the Synapse program, the computer restarts (as it should), but when it comes to the login screen, the screen is black. External screen works fine, but my laptop screen is not functional.. Number 2: Inside the Synapse program, I cannot change my laptop refresh rate to 165hz (which it is). It is stuck at 60hz. This is the 2nd Razer laptop I have purchased in 6 weeks (first one had a broken battery DOA), and now this one has these issues. I am expecting a fast response on this, as this is completely unacceptable.
    WELCOME TO OUR WORLD.
    A
    Having the exact same issue. Pls fix!
    A
    I've also tried going into Nvidia control panel to change refresh rate there but no display settings appearing, only 3D settings are showing up.
    S
    • steelbrain
    • Insider Mini
    • 23 replies
    • February 4, 2021
    For context, this issue has also existed with Razer Blade 2020 and 2019 models, see /razer-blade-pro-2020-cant-update-nvidia-drivers.58932/ for example
    Razer Blade Pro 17 4K (2020) - BIOS 1.06 - Win 20H2 build 19042.685 - NVIDIA game ready driver 461.09
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    1 person likes this
    • C
      CHAITANYYA
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    Archer4046
    I've also tried going into Nvidia control panel to change refresh rate there but no display settings appearing, only 3D settings are showing up.
    Yeah I have the same thing. I thought it looked pretty empty.
    A
    *Fixed* So I believe I have fixed the issue. Problem was with the latest Nvidia GeForce Game Ready Driver. Uninstalled the driver and everything's good now. I've then been able to switch to dedicated GPU (without black screen) and then change to 165Hz. I done this yesterday and haven't experienced any problems since. Here's a link to another thread where we fixed it. /razer-blade-15-base-2021-qhd-165hz-stuck-at-60hz.69728/#post-730574
    A
    Also want to mention that Nvidia control panel appears to be back to normal as well. All the problems seemed to have been related to the latest Nvidia driver.
    S
    Archer4046
    *Fixed* So I believe I have fixed the issue. Problem was with the latest Nvidia GeForce Game Ready Driver. Uninstalled the driver and everything's good now. I've then been able to switch to dedicated GPU (without black screen) and then change to 165Hz. I done this yesterday and haven't experienced any problems since. Here's a link to another thread where we fixed it. /razer-blade-15-base-2021-qhd-165hz-stuck-at-60hz.69728/#post-730574
    This fixed it! Thank your for your reply and reference.
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