Hello everybody.

I have a Razer BlackShark V2 HyperSpeed ​​headset.
It worked very well for 2 weeks and suddenly, the USB dongle started to no longer be recognized on my PCs (I tested on several, and always with the original cable).
The green LED lights up very dimly for a few seconds then goes out, and the headset only works if you plug it in now.

I can't try to do an update because the PC doesn't detect it.

The product is still under warranty, but the support site is so bad that it keeps redirecting me to support pages that don't help at all.

Could anyone help?

Thanks in advance.