Blackshark Hyperspeed V2 Dongle "USB Not Recognized" & Headset showing as "Unavailable" for THX Spatial Audio... Cannot Connect to Synapse in any way.

I was bought this set as a gift, (I do have proof of purchase via Amazon) and I am fairly certain I have tried all options available to try and get this set to work functionally and properly. I was promised spatial sound, which is the main reason I was excited for this set. However, the hyperspeed connection does not work at all. I *can* get the headset to work via bluetooth, however the audio is extremely poor quality, frequently cuts in and out, and the volume randomly tweaks up or down in level. I was also told the mic quality was supposed to be on the better side, which I was excited for. However, I have gotten many reports I sound muffled and quiet, even after trying to turn up my mic volume as high as possible. What’s more, I cannot connect to Synapse whatsoever. I used my product ID to try and sign in, and it said my product wasn’t viable for the THX Spatial audio, despite everywhere I’m seeing on the user manual for my product version stating that I should be able to? Synapse does not detect my device whatsoever, and I’m fairly certain this is due to the dongle not working. I tried to use this updater a bunch of people sent me to use, and since my dongle won’t even connect, I can’t even press “update”. I’m not sure if this set is fixable, how should I go about trying to get a replacement?