Blackshark V2 (2023) Pro | Razer Insider
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Question

Blackshark V2 (2023) Pro

  • May 29, 2024
  • 1 reply
  • 31 views

Hi all,

Problem:

If I start the headset it will show connected in windows and Razer Synpase as its supposed to do. But as soon as I start a program, or do something that normally plays a sound it immediately disconnects and does the “two beep sound, pairing thing” and wont find it again until I restart the headset and then it just repeats.

I am using the latest Synapse 3 version, updated windows 11. Anyone had similar problems?

 

I have a secretlab magnus desk which is somewhat magnetic, could it be that? I already have a Razer Naga pro which works perfectly tho.

 

I´ve tried them on a friends computer and they work as intended (Headset).

 

Someone with similar experience, or if someone knows what could cause this please?

 

Kind regards,

Rasmus

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1 Reply

Razer.Aero
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  • Razer Support
  • 3161 replies
  • May 30, 2024

Hi KredA532,

Was your device working fine before? Please try to perform the steps from this article. If the steps didn’t PM me your device serial number so I can verify its model and provide additional workarounds. 

Thanks!

​​​​​​​*Thread locked to curb the conversation to PMs.


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