blackshark v2 bT sound ceases when i start a game, | Razer Insider
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blackshark v2 bT sound ceases when i start a game,

  • May 5, 2026
  • 1 reply
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When paired to Bluetooth, headset will cease functioning when I start any games approximately 30 seconds in. I’ve repaired, reset. This occurs on my rog ally x

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1 Reply

Razer.Zionzedd

Hi buzzSoapcity871, 

 

You’re experiencing the same concern as others as this issue is known to occur on the ROG Ally X due to Bluetooth drivers conflict with Windows power settings, where the system prioritizes power savings over a stable connection, causing the headset to disconnect when a game initiates audio/microphone, a known issue on the platform. Have you tried contacting ASUS ROG Ally X support team? If yes and issue persists, then PM me your Razer BlackShark V2 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 

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