Blackshark v2 hs dongle not working for ps5 | Razer Insider
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Blackshark v2 hs dongle not working for ps5

  • October 21, 2026
  • 1 reply
  • 3 views
bizCadmiumOrangeJADE398

Hi, I been using the headset wireless for a long time but suddenly it doesn’t connect to ps5 anymore, firmware is up to date and it DOES connect to pc via dongle, issue is just with ps5.

(I know I have to switch it to wireless with the button on the right)

1 Reply

Razer.Zionzedd

Hi bizCadmiumOrangeJADE398,

 

The Razer BlackShark V2 HyperSpeed dongle might have a miscommunication issue with your PS5 while it is still working on a PC, because the headset is stuck on Bluetooth mode instead of 2.4GHz dongle mode, or the PS5's USB port/audio cache needs a refresh. To break down the process into actionable steps  PM me your Razer BlackShark V2 HyperSpeed’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 

 

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