BlackShark v2 Hyperspeed HELP | Razer Insider
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BlackShark v2 Hyperspeed HELP

  • August 28, 2026
  • 1 reply
  • 18 views

Hello everyone, I need some help with some direction, I have got a problem with the headset, it was all working fine, then after awhile, the dongle started playing up, connecting then disconnecting, showing on my pc “USB Device not recognised” unplug it plenty of times until it works again.. I want to find where I could get a new dongle, because I don’t want to be paying £60 for a new one what probably has been used before and has a problem.

Thank you 

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1 Reply

Razer.Caziel
  • I am the Lightbringer
  • August 30, 2026

Hi ​@quickJASPER279,

Could you send me the serial number of your BlackShark V2 HyperSpeed? I’ll use it to confirm the exact model and check if we have a replacement dongle available. Let’s go from there.

 

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