BLACKSHARK V2 HYPERSPEED MUTE 0 PROBLEM | Razer Insider
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BLACKSHARK V2 HYPERSPEED MUTE 0 PROBLEM

  • July 20, 2026
  • 1 reply
  • 13 views
sharpBubblesIOLITE182

WHEN I PRESS THE MUTE BUTTON ON THE HEADPHONES, THE MICROPHONE LEVEL DROPS TO 0, AND WHEN I TRY TO UNMUTE IT, THE VOLUME STAYS STUCK AT 0!!! YOU HAD FIXED THIS ISSUE, BUT YOU’VE BROKEN IT AGAIN WITH A NEW UPDATE!!! AND WEEKS HAVE GONE BY AND YOU STILL HAVEN’T FIXED IT!!!

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1 Reply

Razer.ScarletRouge
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Hey there, ​@sharpBubblesIOLITE182 

I understand that when  attempt to unmute button on your headset, the microphone volume remains stuck at 0. To help us investigate further, please send me a PM with the following information:

1. The current full version of Razer Synapse that you are using
2. The serial number of your Razer device

Once I receive these details, I'll review them and assist you with the next steps. I look forward to your response. Thank you!




*Thread locked to curb conversation to PM. 

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