Blackshark v2 not detected in synapse | Razer Insider
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Question

Blackshark v2 not detected in synapse

  • October 10, 2025
  • 1 reply
  • 11 views

This is my first and probably last razer device i will ever buy but since i already bought it i might aswell try and fix the issues i have.
i installed synapse,reinstalled it,cleaned drivers,installed as administrator it does not show up as a device in the app.i dont knwo what to do anymore
these are not the pro version its the regular wired one. i don’t understand how to use a 3rd party eq and due to the sound quality being 2015 bass boost compilations i really need to figure out how to get them to be detected on synapse,i have a laptop so i just plug em straight in the single audio port that i have so i can use both mic and headphones
any suggestions please?

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1 Reply

Razer.ScarletRouge

Hey there, ​@Dankhound47 

 

I understand that your Razer Blackshark V2 is not detected in Razer Synapse. Please try these troubleshooting steps on this link to help resolve the issue. 


If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number so I can check its details here in our system and assist you further. Thank you!


 

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