BLACKSHARK V2 PRO 2020 NOT CHARGING | Razer Insider
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BLACKSHARK V2 PRO 2020 NOT CHARGING

  • August 6, 2025
  • 1 reply
  • 133 views
xrossheart2

Hello Razer Support,

I’m reaching out because my Razer BlackShark V2 Pro (2020) headset no longer charging, it still turn on but low on battery.
The headset shows no LED light when plugged into any USB port,  I’ve also tested it on another computer  and wall charger with no success.

I have try the cable with my mouse, and it’s working just fine, it can charge my mouse

the dongle still get detected by my computer and it works

i’m currently studying overseas in the philliphines, can you help me or tell me the nearest service center in the philiphines?

Thanks in advance for your help!

Best regards.

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • August 7, 2025

Hey ​@xrossheart2,

Unfortunately, it would seem that your headset is already defective. Please be advised that we do not offer repair service for our peripherals. If it is still within the 2-year warranty period, please send me a PM with the serial number so I can verify it in our system and use it when I create your case.

 

 

*Thread locked to curb conversation to PM. 

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