So today I encountered and issue where after a while, the sound on my headset starts lagging and rattling - similar to when you have high ping or are loosing connection. The only issue how can I fix this is to unplug and plug again the wireless donge, this fixes is for a couple of minutes and then it starts again. Switching the headset on and off doesnt help either.
Question
BlackShark v2 Pro 2020 sound issue
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note - after further testing, it seems it might have something to do with the EQ or multiple profiles, I have 3 custom profiles with all being the same except each of them has a different EQ settings, after switching between them multiple times in a short time, the sound because so laggy and tearing you couldnt understand a word. When I use the profile wich was on when I plugged the dongle in, sound works mostly fine - the sound lags maybe once a couple minutes.
- Razer Support
Hey there,
I understand that you're having an audio issues with your Razer BlackShark V2 Pro. Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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