I bought the headset about 8 months now and today the right hinge just broke while I was getting it off my head, I never dropped it or anything and I treated this headset with extra care because the design always SCREAMED weak to me. What is the best way to fix this? I’ve read a lot of people with the same problem but they never seem to find a solution or get a viable response from razer.
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Hi there,
I’m sorry to hear about what happened to your headset. Please send me a message via PM along with your Razer BlackShark V2 Pro’s serial number so I can validate it in our database and check for some options. Do include a photo of the broken hinge so I can take a closer look as well.
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