Hi, My Blackshark V2 Pro 2023, which I have owned for two months randomly changes audio back and forth. It becomes irritating and loud especially due to how unpredictable it is, sometimes there would be no audio on certain applications such as YouTube or game. Firmware is updated and everything such as Synapse is updated.
Is my product defective or what? I have no idea what causes this issues and have searched online for why this would be happening.
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Hi Samuel20291,
I’m here to help. Does this problem happen while you are wireless or wired? You can also try to perform the troubleshooting from this article. Please check if the issue persists while the Razer Synapse is closed or disabled. If so, please PM me with the headset serial number and proof of purchase for warranty validation. Thank you!
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