Blackshark v2 pro | Razer Insider
Skip to main content
Question

Blackshark v2 pro

  • September 21, 2025
  • 1 reply
  • 52 views
C

I’m getting a problem to customise my blacksharck v2 pro on synapse 4. Everytime i click on the symbole of my headset the screen stays grey and i don’t see anything to customise it. Please help,,, I tried different things i don’t know what to do now, 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge
Forum|alt.badge.img

Hey there, ​@claytonboss 

Thank you for sharing your concern here. I understand that you are unable to customize your Razer BlackShark V2 Pro in Synapse 4. Could you please send me a screenshot of the grey screen that appears when you attempt to customize your headset? Additionally, send me a private message together with your device’s serial number  and the list of the troubleshooting steps you've already tried so I can properly isolate and address your issue. Thank you!


*Thread locked to curb conversation to PM.

    CookiesAccessibility statement