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Blackshark v2 pro

  • July 12, 2026
  • 1 reply
  • 27 views
B

my blackshark v2 pro wont connect and in the synapse app it is saying the device is switched off or need to be connected via 2.4 GHz but the headset is turned on and ive even tried it plugged in, it works when i have the headphone jack just not wirelessly

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1 Reply

Razer.ScarletRouge
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Hey there, ​@billyc32 

I understand that your Razer BlackShark V2 Pro is not connecting wirelessly, and Synapse is reporting that the device is switched off. Could you please let me know what is your current Razer Synapse version? Also, have you tried reinstalling Razer Synapse? 

Additionally, please provide a short video demonstrating the issue. You can upload the video using this link and then send me a private message along with your device’s serial number and the video once it’s uploaded. Thank you! 
 

 

*Thread locked to curb conversation to PM. 

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